PRIVACY POLICY

BLACK RIDERS - Chauffeur Service
Email: info@blackriders-cs.com

Last Updated: February 21, 2025

This Privacy Policy describes how BLACK RIDERS - Chauffeur Service (referred to as "we," "us," or "our") collects, uses, and shares personal data when you visit our website, use our services, make a booking, or otherwise communicate with us.

By using our services, you agree to this Privacy Policy.

1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or other operational reasons. Changes will be published on our website, and the "Last Updated" date will be revised accordingly.

2. Collection and Use of Personal Data

We collect personal data to provide our services effectively. The type of data collected depends on how you interact with our services.

What Data We Collect:

Information You Provide Directly:

  • Contact details (name, address, phone number, email address)

  • Booking details (pickup and drop-off addresses, payment information)

  • Account information (username, password, security questions)

  • Customer support communications (e.g., messages you send us)

Automatically Collected Information:

  • IP address

  • Device information

  • Browser data

  • Information on how you interact with our website (e.g., pages visited, time spent)

Information Collected from Third Parties:

  • Payment processors (e.g., banking details for transactions)

  • IT service providers supporting system operations

3. How We Use Your Personal Data

Your data is used for the following purposes:

  • Providing our services (e.g., processing bookings, handling payments, organizing pickups)

  • Communicating with you (e.g., booking confirmations, customer support)

  • Improving our services

  • Marketing purposes (e.g., promotional emails, where legally permitted)

  • Fraud prevention and security measures

4. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the functionality of our website, analyze usage, and improve our services.

You can disable cookies in your browser settings. However, doing so may result in some website features not functioning correctly.

5. Sharing of Personal Data

In some cases, we may share your personal data with third parties:

  • Service providers who assist us with IT support, payment processing, customer service, or data analysis

  • Business partners for marketing purposes (only with your consent)

  • Legal authorities when required by law

6. Third-Party Websites and Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these external sites.

7. Data Protection for Children

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we unintentionally collect such data, we will delete it immediately.

8. Data Security and Retention

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.

Your data will only be stored for as long as necessary to fulfill contractual obligations, comply with legal requirements, or enforce our rights.

9. Your Privacy Rights

Depending on your place of residence, you may have the following rights regarding your personal data:

  • Right to access the data we hold about you

  • Right to rectify inaccurate data

  • Right to have your data deleted

  • Right to restrict the processing of your data

  • Right to data portability

  • Right to object to processing for marketing purposes

Requests regarding these rights can be sent via email to info@blackriders-cs.com.

10. Complaints

If you have any concerns regarding how we handle your personal data, please contact us at info@blackriders-cs.com. You also have the right to lodge a complaint with the relevant data protection authority.

11. International Data Transfers

Your personal data may be processed outside the country where you reside. In such cases, we ensure that appropriate safeguards are in place, particularly in compliance with the General Data Protection Regulation (GDPR).

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

BLACK RIDERS - Chauffeur Service
Email: info@blackriders-cs.com
Address: Beta Str 10a, 85774 Unterföhring

Effective Date: Munich, February 21, 2025